Frequently Asked Questions
Shearling Center accepts the following:
Credit Cards: Visa, MasterCard, American Express and PayPal.
Shearling Center uses the industry standard SSL encryption protocol that protects personal information when shopping online. If you suspect any fraudulent activity on your credit card, please notify your financial institution.
Shearling Center offers the following shipping methods:
Free Standard Shipping on Orders Over 150$:Delivery time between 1 and 5 business days. Complimentary shipping to Canada and the United States.
Express Shipping: Delivery time between 1 and 3 business days for orders shipping to Canada and the Unites States. A $50.00 fee will be applied to your order.
*International shipping is currently not available at this time.
*Special order requests may take longer to process.
Yes. For information, see our Return & Exchange policy
Pre-Orders are only available for certain products that have a Pre-Order icon on them. If the Pre-Order icon isn’t present on your desired product, please reach out to us at customercare@shearlingcenter.com for any inquiries
Your fur and luxury outerwear garment is an investment and should be cared for accordingly. We recommend that a specialist inspects and cleans your garment at least once a year. We caution you to avoid dry-cleaning or the use of commercial cleaners. Wear a light scarf around your neck underneath your fur to protect from makeup and skin oils. Shearling Center works with a team of specialists who preform inspections and professional fur care in a state-of-the-art high security vault, so you can rest assured that your luxury fashion is in trusted hands. The garments do not need to be purchased from Shearling Center. Find out more at www.CleanMyCoat.com
For short-term storage, we recommend keeping your luxury garments on a broad-shoulder hanger in your closet, without the garment bag—the fur needs to breathe. Never store in cedar (it will dry out your fur)! For long-term storage, we recommend seeking professional storage in a climate-controlled vault. Shearling Center works with a team of specialists who preform inspections and professional fur care in a state-of-the-art, climate controlled, high security vault. The garments stored at the facility can be from any luxury brand. You can rest assured that your luxury fashion is in trusted hands. Find out more at www.CleanMyCoat.com
Shearling Center works with a team of specialists who have the skills to transform your existing luxury garment into your modern vision. They also offer monogramming and alterations - the only limit is your imagination! You can rest assured that your luxury fashion is in trusted hands in a state-of-the-art, climate controlled, high security vault. Find out more at www.CleanMyCoat.com